Because of the type of transmission video requires, you might encounter a few issues while going through an interview.
If the following occurs you may be experiencing connectivity issues:
You receive a notification while saving or viewing a video stating "Service could not be contacted".
- Videos are not loading or stop at any given time.
You see a black box at the beginning of the interview.
Any of the above notifications indicate that you are having connectivity issues. You may still be able to see other websites on your current network, but it’s important to note not all networks are suitable for video interviews.
In order to finish an interview successfully, we recommend you follow a few simple steps:
1. Verify that you meet our network requirements
This can be done by going to the site https://system-test.wepowapp.com. Here a full system check will run on both your connection and your workstation computer hardware.
Once the system check is complete, review that all checkmarks are marked as OK. If you are unable to complete your interview, notify the support team at firstname.lastname@example.org and copy and paste the results from the system test page in your email.
2. Shut down all other programs
Please verify that all applications that use the network are shut down. This ensures the interview runs smoothly.
3. Switch your web browser
If you continue experiencing connectivity issues try updating your browser or using one of these for optimal results:
4. Restart your computer
Sometimes, shutting down all of your programs won't be enough, so you will have to restart your computer to close all other programs using the network's bandwidth.
5. Connect to a different network
If you are trying to answer the interview on a restricted or limited network, we suggest connecting to a different network.
Wepow is a robust platform that is very user-friendly, but no technology works 100% of the time. That being said there will be times when you may experience issues connecting to the system. If this is the case, please change to a different network, either at home or a public one and try again.
Remember that you can also answer an interview via a mobile device (Android, iPhone or iPad) with our Wepow Candidate App, found on the Play Store or App Store.
if you have any questions or need further assistance contact us at email@example.com