I can't see myself on-screen

If your camera is not being detected or you cannot see the video, please don’t worry. This issue is typically resolved very easily by following these simple steps:

NOTE: If you are using a Lenovo computer please read this article first: https://support.wepow.com/hc/en-us/articles/360021426334

Try reconfiguring your equipment, but this time...

Verify that your camera is working correctly

• You can test your camera here: https://webcamtests.com/
• Close any other app that might be using your camera (only one program can use the camera function at a time).

If you have more than one camera plugged in and you still can’t see yourself onscreen, try the following:

Using Safari , Internet Explorer  or Edge  browsers:

1. Right click on the video component (the black box).
2. From the menu select "Settings..."
3. Click on the tab with a camera icon.
4. Select the camera you wish to use from the drop-down menu*.
5. Click on the black rectangle right below, and you should be able to see yourself there. (If not, select another camera from the drop-down menu).
6. Close and reload the page.

Using Chrome or Firefox  browsers:

1. During the Setup step, click on the gear icon in the video window.
   
2. Select the camera you wish to use*:
   
3. Click < Back.

*If you don't see any camera listed please make sure that your camera has been installed correctly and restart your browser.

Please contact us at support@wepow.com if you have any questions or need further assistance.