Because of the type of transmission required for video interviews, you may encounter some issues during the interview related to connectivity.
You may be experiencing connectivity issues if you see any of the following:
- You receive a notification while saving or viewing a video stating "Service could not be contacted".
- Videos are not loading or they stop working at any time.
- You see a black box at the beginning of the interview.
You may still be able to run other websites on your current Network, but it’s important to note that not all Networks are suitable for video interviews.
In order to finish an interview successfully, we recommend following these simple steps:
Verify that you meet our Network requirements
This can be done by going to the site https://system-test.wepowapp.com. This site will run a full system check on both your connection and computer hardware.
Once the system check is complete, ensure that all check marks indicate OK. If you are unable to complete your interview, notify the support team at support@wepow.com and copy and paste the results from the system test page in your email.
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| IE, Edge and Safari | Firefox and Chrome |
Shut down all other programs
Please verify that all applications that use the Network are shut down. This helps the interview to run more smoothly.
Switch your web browser
If you continue experiencing connectivity issues, try updating your browser or using one of these for optimal results:
- Chrome (preferred)
- Firefox
Restart your computer
Sometimes shutting down all of your programs won't be enough, so you will need to restart your computer to close all other programs using the Network's bandwidth or running in the background.
Connect to a different Network
If you are trying to answer the interview on a restricted or limited Network, we suggest connecting to a different Network.
Wepow is a robust platform that is very user-friendly, but no technology works 100% of the time. That being said there will be times when you may experience issues connecting to the system. If this is the case, please change to a different Network, either at home or a public one and try again. Keep in mind that the connectivity can be affected by the number of programs running at a time as well as the number of devices connected to the same Network.
You can also complete the interview on a mobile device (Android, iPhone or iPad) with our Wepow Candidate App, found on the Play Store or App Store.
If you have any questions or need further assistance, please contact us at support@wepow.com.
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